Like everyone, our sellers are facing extraordinary circumstances right now. We have therefore prohibited the sale of products that contain Ivermectin on all eBay sites. As before, you can use these features in Seller Hub, My eBay, and the Resolution Center. Review the full list of ineligible items below. Return and refund policy should typically address the following few points: 1. We've asked buyers to allow extra time after the expected delivery date before contacting you to report that their item hasn't arrived yet. We understand there may be situations where you can’t get an item out the door as fast as … Create listings that bring in shoppers and sell at the best price. You can access Seller Help in the eBay app or through your browser at eBay.com. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case". For return labels printed through eBay, we're constantly updating the stores that remain open onsite, so you will only be shown locations in your area that are still available. The measures outlined above are just the start of our efforts to support our community. Our Help pages are also a useful resource for information on any issues you have. Learn more about how we're supporting you, what to do if your stock or deliveries have been affected and complying with our relevant policies for your eBay listings. You can access Seller Help by entering ebay.com/sellerhelp into your desktop browser. An original receipt or gift receipt is required. Last update: 29 December 2020. Check the status of your return or missing item request. However, should you come across a listing that you suspect of price gouging or unfair pricing, you can let us know by visiting our Reporting price gouging on eBay page. As we’ve seen, this is not a problem that can be solved by one person or group alone. We’ll add more functionality in the future, such as managing unpaid items, canceled transactions, and chargebacks. Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay. We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country. View cart for details. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. To ensure the safety of our community, we're actively blocking or removing many of these listings. When that 30 day expired and in the end I receive a "scam", not as described item or nothing at all. eBay launched an accelerator program to empower retailers without an e-commerce presence to transition to selling online. We’re also giving you extra time to pick up a returned item, inspect the item, and issue a refund. From time-to-time, our wait times may be longer than usual. Carriers and shipping companies are considered an essential service right now and there has been minimal disruption to date. Or you can find Seller Help by going to “Help & Contact” at the top of any eBay page and clicking the “Try it now” link on the Seller Help banner. How is Seller Help different from Seller Hub, My eBay, or the Resolution Center? To ensure the safety of our community, we're actively blocking or removing many of these listings. Clearly state if returns, exchanges, and refunds are accepted by a company. Standard Returns. Learn how to give great service and get paid. As of July 1, 2020, once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. Last Updated 21 December 2020. Learn more about Seller Help. We'll continue to stay connected and share updates on our Community Hub - opens in new window or tab, through our podcast - opens in new window or tab, on our Facebook page - opens in new window or tab, and on this page.
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