The five star rating can be found as the right-most star, while the star on the left is the 1-star rating. Instacart loses a lot of money reimbursing customers for their food!! Instacart said some of those issues are resolved in favor of the shopper and that a recent survey shows 75% of shoppers feel that the customer ratings system is fair. Positive. CEO Approval. Felt like a slap in the face. Dealing with Awful Customers - The customer might "always be right," but they aren't always nice. Instacart will act on all feedback received - good or bad. Instacart has a consumer rating of 1.36 stars from 1,805 reviews indicating that most customers are generally dissatisfied with their purchases. I have a 5.0 customer rating, so it is not for lack of service I provide. The whole problem with instacart they do not have a proper ratings or report system. An Instacart shopper on the grocery delivery's tip system ... So I blame Publix for this. Pros. The delivery fee and service fees added $5.99. I will continue to use the service because I have no choice, but all of the missing items is very frustrating. Make sure to add offers from the Instacart retailer page. I started using Instacart last year and have placed over 30 orders since then. So, if the customer pays $10, Instacart doesn't have to pay anything. I was livid. It's a shame. Jul 9, 2021 - Customer Service Representative (CSR) in Vacaville, CA. During the coronavirus pandemic, Instacart hit its first profitable month, netting $10 million. No benefits, self employed, little support, inconsistent pay. I'm just curious what they can see about us. Instacart has resolved 1 complaints. Instacart doesn't care about their shoppers. Positive reviews (last 12 months): 0%. Returns 2. Over saturation of the market drastically reduced earning potential. INSTACART IS A SCAM!!! This article reviews the pros and cons of Instacart, whether it's worth the price, and how it compares with other popular grocery delivery services. Can customers see shopper ratings? Click the 3 horizontal lines in the upper-left corner of your screen. In March 2021, Instacart was valued at $39 billion. Improve your customer rating. Well, I have finally decided to stop using Instacart! You get paid next to nothing for hours of shopping but its still pocket cash. It is the perfect solution for a busy lifestyle. To protect shoppers, Instacart automatically forgives a customer's single. Even if you specified a second choice under the "Preferences" section, it's possible that item will also be out of stock, so be flexible and stay . If you have a more urgent question or just prefer to speak to a live human, then . Instacart has a consumer rating of 1.36 stars from 1,805 reviews indicating that most customers are generally dissatisfied with their purchases. hide. Instacart shoppers now get paid a minimum of $7 to $10 for every batch they complete. Instacart primarily delivers from grocery stores, and you place your order online or in the app, and an Instacart shopper shops for the order. For each delivery, customers are asked to rate their experience on a scale from 1 to 5 stars. Shoppers are paid based on an obtuse pay structure that provides at least $10 per delivery, but now includes the promised tip in that payment. The default tip is 5%, but you can adjust this during checkout or up to three days after your order has been delivered. Go to Instacart and save the credit or debit card that you will be using to shop for Ibotta offers to your Instacart account. 4. Customers can change the tip amount before placing an order or up to 24 hours after delivery. Low Ratings. Shopper support is pretty good. Shipt requires a membership for ordering (you can browse for free). Instacart has an average consumer rating of 1 stars from 211 reviews. I never tip until AFTER I make sure I receive all of my food. ⏰ Read more about our partnership here: https://bit.ly/3fyWR7b. The service allows you to choose a delivery timeframe-often the same day and possibly within hours of ordering. 991 views Instacart Shoppers ranks 39th among Grocery Delivery sites. report. Like most performance systems, Instacart's too is a two-edged sword. 27. This is a hefty uptick from the $3 minimum that was given before. Even shoppers with five-star customer ratings have seen their tips reduced. Then they see a "suggested" tip (5% of the purchase). I know I really appreciate that bit of effort on the part of the customer -- it can turn a hard day around. Cons. Every individual should feel comfortable, safe, and secure using the Instacart platform. Instacart is not worth the risk if they are unwilling to consider legitimate customer complaints. I save them in my spreadsheet as balm for the really tough days. As contract workers, Instacart shoppers rely heavily on tips, Jen said. They see that they are paying a 5% mandatory "service fee" that the company keeps. The $2.09 decrease in tip that Joe noticed, for instance, happens to . They can also decline orders with a low tip. It has an estimated 9.6 million active users with over 500,000 shoppers delivering their orders. Find answers to 'Do you see customers address before you accept delivery' from Instacart employees. share. Instacart is an online grocery delivery company that is completely changing the way we grocery shop. Instacart customer service was very apologetic, said they don't control the store pricing, but the refunded me $20 credit to keep me happy. Browse offers and add them to Your list. I was livid. As a way to try to ease some of the pressure and low ratings gig workers may face from panicked customers, Instacart has made some changes to its app. 193. It's on both App Stores, but you'll need to search specifically for "Instacart Shopper" and look for this specific app by name and icon.. Instacart's customer app looks similar but has an orange carrot running diagonally and has no bearing to Instacart shopping. Instacart's new Fast and Flexible feature allows customers to select a wider delivery window that allows shoppers to deliver more orders outside of a strict schedule. If selected, shoppers will be . I guess you can say I am jaded from my experience. Instacart is a grocery delivery service that allows customers to shop one app and get access to multiple stores. Too bad there are no negative stars. Instacart In-Store Shoppers shop for customer orders in-store and package them for pick-up. Plus, customers can choose to tip you after you complete the delivery. It's true that Instacart charges more, often a lot more, for items than the grocery stores do, but I was WILLING to accept the costs in exchange for the convenience. After another PR fumble in the media, Instacart has recently taken to the web to explain its — once again — new payment structure. Enjoy Independence - No schedule, no boss, no coworkers. 11 comments. Consumers complaining about Instacart most frequently mention customer service, credit card and grocery store problems. Summer is here! . Instacart shoppers make money by buying groceries at local stores that the company has partnered with and delivering those items to customers' homes. 5 Give Instacart feedback, if you noticed any problems in the order. Close. You can have a maximum of 5 stars as an Instacart shopper. However, Instacart does recommend a minimum amount of $2 for a tip. Instacart says the system was developed to ensure ratings are "fair and accurate," and do not unfairly penalize shoppers. Shipping 3. Service 203. Sort by. After the order is complete, customers can adjust their tips as needed. Quality 3. I do 20-30 orders a week. 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